BitStarz Terms and Conditions

Welcome to BitStarz. These Terms and Conditions govern your use of our website, our BitStarz casino app, and all services we provide at bitstarz.com. By creating an account, completing bitstarz login, or using our casino in any way, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this agreement, we ask that you refrain from using our platform.

About Our Operation

BitStarz is owned and operated by Gareton B.V., a company registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao. We hold a valid license issued by the Curaçao Gaming Authority under licence number OGL/2024/165/0185, which authorises us to offer online gambling services. Since our establishment in 2014, we have grown into a trusted casino bitstarz players across Europe rely on for a wide selection of games and secure transactions.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register with us. When you complete bitstarz casino login setup, you agree to provide accurate, current, and complete information. We reserve the right to verify your identity at any time and may request supporting documentation before processing withdrawals or granting access to bonus funds.

• You may only hold one account with us; duplicate accounts will be closed and any winnings forfeited
• We require that the name on your account matches the name on your payment method
• You must keep your bit starz login credentials confidential and notify us immediately of any unauthorised access

Restricted Territories

We do not accept players from certain jurisdictions, including but not limited to the United States of America, Puerto Rico, United Kingdom (and its overseas territories), Spain, France (and its overseas territories), Netherlands, Israel, Lithuania, Belgium, and a number of other listed countries. Some countries are additionally excluded from receiving a bitstarz no deposit bonus or specific promotions, while others cannot participate in promotional offers unless the promotion rules state otherwise. We strongly advise you to check the full restricted list before attempting to register or deposit.

Deposits and Withdrawals

We accept a wide range of currencies including EUR, USD, CAD, AUD, NZD, JPY, NOK, and major cryptocurrencies such as BTC, LTC, ETH, XRP, DOGE, ADA, and USDT. Our minimum deposit is €20 for card and e-wallet methods, while cryptocurrency minimums vary by coin. All deposit methods carry a 0% fee and are credited instantly to your account.

When you request a withdrawal, we process the majority of payouts within minutes, with over 90% of requests completed instantly. Our minimum withdrawal amount is €50 for most methods and €100 for Bank Transfer. We require that withdrawals are made using the same method used for the original deposit, and any qualifying deposit must be wagered at least once before a cashout can be requested. Substantial wins may, at our discretion, be paid in monthly instalments.

Bonuses and Promotions

We offer a generous Welcome Package of up to €500 or 5 BTC plus 180 Free Spins across your first four deposits, along with a range of ongoing offers including Monday reload bonuses, Wednesday Free Spins, Slot Wars, Table Wars, and our signature Bonuz Mania and Jackpotz Mania features. Any bitstarz bonus code you receive, where applicable, must be used according to the specific terms provided at the time of the offer.

All bonuses issued through our platform, including any bitstarz no deposit bonus or bitstarz promo code offer, are subject to a 40x wagering requirement unless we state otherwise. We require that the Welcome Package be used within 7 days, while other bonuses expire 24 hours after being credited. We cap the maximum bet permitted while a bonus is active, and we reserve the right to void winnings if this limit is exceeded.

• We credit free spins in stages, and cancelling part of a spin package forfeits the remaining sets
• We apply a maximum win cap on all no-deposit rewards, and we void anything exceeding the stated limit
• We do not permit multiple promotional offers to run simultaneously, except where our terms allow it
• We require email and, in some cases, SMS verification before crediting or releasing bonus winnings

Our VIP Starz Club is available by invitation only, based on your deposit volume, wagering activity, and account longevity. We review VIP status weekly and reserve the right to adjust or revoke perks if activity requirements are not maintained.

Games and Software Providers

We work with more than 60 leading studios, including NetEnt, Pragmatic Play, Play'n GO, Evolution, Microgaming, and many others, to bring you over 6,000 titles including slots, live dealer games, table games, and our own BitStarz Originals. Our platform runs on SOFTSWISS technology, with crypto processing handled by CoinsPaid. We continuously test our games for fairness, and each provider is independently licensed and regulated.

Responsible Use of Our Services

We are committed to promoting responsible gambling. You must only wager funds you can afford to lose, and we provide tools such as deposit limits, self-exclusion, and account closure upon request. If you believe your gambling has become a problem, we encourage you to contact our support team for guidance on responsible play resources.

Account Suspension and Termination

We reserve the right to suspend, limit, or close your account if we suspect fraud, bonus abuse, multiple accounts, or a breach of these terms. In such cases, we may withhold winnings and require additional verification before releasing any remaining balance. We may also terminate accounts at our discretion where required by applicable law or regulatory obligation.

Customer Support

Our support team is available 24/7 through live chat and email at support@bitstarz.com. We provide assistance in English, Russian, Chinese, and Japanese. Whether you have questions about your bitstarz casino app experience, a pending withdrawal, or an active promotion, we aim to respond promptly and resolve your query efficiently.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We recommend that you review this page periodically, as continued use of our platform after changes are published constitutes your acceptance of the revised terms. We will always aim to notify registered players of material changes affecting bonuses, withdrawals, or account management.

Governing Law

These terms are governed by the laws of Curaçao. Any disputes arising from your use of our services will be handled in accordance with our licensing framework under the Curaçao Gaming Authority. By using BitStarz, you accept these conditions as the basis of your relationship with us.