BitStarz Privacy Policy

We at BitStarz Casino take your privacy seriously, and this Privacy Policy explains how we collect, use, store, and protect your personal information when you visit bitstarz.com, use our bitstarz casino app, or interact with our services in any other way. BitStarz Casino is operated by Gareton B.V., registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under licence no. OGL/2024/165/0185. By creating an account or using bitstarz login credentials to access our platform, you agree to the practices described below.

Information We Collect

When you register at bit starz casino or make use of our services, we collect several categories of personal data to verify your identity, process transactions, and provide you with the best possible gaming experience. We collect this information directly from you and, in some cases, automatically through your use of our website and bitstarz casino app.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence when you sign up for bitstarz login access.
• We gather financial information, including payment details, deposit and withdrawal history, and currency preferences (EUR, USD, cryptocurrencies, and other supported currencies).
• We record your gameplay activity, including wagering history, bonus usage, and participation in promotions such as a bitstarz bonus code or bitstarz no deposit bonus offer.
• We collect technical data such as your IP address, browser type, device information, and login timestamps when you access our bitstarz online casino.
• We may request identity verification documents, including proof of address and government-issued identification, in compliance with our licensing obligations.

How We Use Your Information

We use the information we collect to operate, maintain, and improve our platform. Our purposes for processing your data include the following:

• We use your data to create and manage your account, including processing your bitstarz casino login requests securely.
• We process payment information to handle deposits and withdrawals across all supported currencies and payment methods.
• We use your gameplay data to administer bonuses, loyalty rewards, and promotional campaigns, including our VIP Starz Club and various free spins offers.
• We analyze aggregated data to enhance our game selection, improve our bitstarz app performance, and personalize your experience.
• We use your contact details to send you important account notifications, security alerts, and, where you have opted in, marketing communications about new promotions.
• We rely on your information to detect and prevent fraud, money laundering, and other illegal activities, as required under our Curaçao gaming licence.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognize you when you return to our site, remember your preferences, and analyze how our services are used. Our cookies help us maintain your session when you use bitstarz login features and allow us to tailor content and offers to your interests. You can manage or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our platform, including access to your account or bonus tracking.

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with selected partners and service providers to operate our business effectively. Our sharing practices include the following:

• We share data with payment processors, including banks, e-wallet providers, and cryptocurrency processing partners, to complete your transactions.
• We share information with game providers and platform partners, such as SOFTSWISS and our software suppliers, to deliver the content available through our bitstarz casino app and website.
• We may disclose information to regulatory authorities, including the Curaçao Gaming Authority, when legally required to do so.
• We may share data with fraud prevention and identity verification services to comply with our anti-money laundering obligations.
• We may disclose information in connection with a merger, acquisition, or sale of company assets, subject to appropriate confidentiality safeguards.

Data Security

We are committed to protecting your data using industry-standard security measures, including encryption, secure servers, and restricted access protocols. While we work hard to safeguard your information, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and protect your bitstarz casino login credentials at all times. We continuously review our security practices to address emerging risks and maintain the integrity of our systems.

International Data Transfers

Because we serve players across Europe and other regions, your information may be transferred to and processed in countries outside your country of residence, including Curaçao, where our servers and administrative operations are based. We take appropriate steps to ensure that any international transfer of your data is conducted in accordance with applicable data protection standards.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to legitimate requests in a timely manner. Your rights may include the following:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information in your account.
• You may request that we delete your personal data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may withdraw your consent to marketing at any time by updating your account preferences or contacting our support team.

To exercise any of these rights, please contact us at support@bitstarz.com, and our team will assist you promptly.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including compliance with our licensing, tax, and anti-fraud obligations. Once your data is no longer required, we take reasonable steps to securely delete or anonymize it in accordance with applicable regulations.

Children's Privacy

Our services are intended exclusively for individuals who have reached the legal age of gambling in their jurisdiction, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including but not limited to the United States of America, the United Kingdom, France and its overseas territories, and several other jurisdictions listed in our Terms and Conditions. We reserve the right to verify your location and restrict access where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of bitstarz casino services after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or your rights as a user of bitstarz casino, please reach out to our support team via live chat, available 24/7, or by emailing support@bitstarz.com. We are here to address your concerns and ensure your experience with us remains safe, transparent, and enjoyable.